<?php
/*
* 2007-2015 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Open Software License (OSL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/osl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to license@prestashop.com so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
*  @author PrestaShop SA <contact@prestashop.com>
*  @copyright  2007-2015 PrestaShop SA
*  @license    http://opensource.org/licenses/osl-3.0.php  Open Software License (OSL 3.0)
*  International Registered Trademark & Property of PrestaShop SA
*/

/**
 * @property CustomerThread $object
 */
class AdminCustomerThreadsControllerCore extends AdminController
{
    public function __construct()
    {
        $this->bootstrap = true;
        $this->context = Context::getContext();
        $this->table = 'customer_thread';
        $this->className = 'CustomerThread';
        $this->lang = false;

        $contact_array = array();
        $contacts = Contact::getContacts($this->context->language->id);

        foreach ($contacts as $contact) {
            $contact_array[$contact['id_contact']] = $contact['name'];
        }

        $language_array = array();
        $languages = Language::getLanguages();
        foreach ($languages as $language) {
            $language_array[$language['id_lang']] = $language['name'];
        }

        $icon_array = array(
            'open' => array('class' => 'icon-circle text-success', 'alt' => $this->l('Open')),
            'closed' => array('class' => 'icon-circle text-danger', 'alt' => $this->l('Closed')),
            'pending1' => array('class' => 'icon-circle text-warning', 'alt' => $this->l('Pending 1')),
            'pending2' => array('class' => 'icon-circle text-warning', 'alt' => $this->l('Pending 2')),
        );

        $status_array = array();
        foreach ($icon_array as $k => $v) {
            $status_array[$k] = $v['alt'];
        }

        $this->fields_list = array(
            'id_customer_thread' => array(
                'title' => $this->l('ID'),
                'align' => 'center',
                'class' => 'fixed-width-xs'
            ),
            'customer' => array(
                'title' => $this->l('Customer'),
                'filter_key' => 'customer',
                'tmpTableFilter' => true,
            ),
            'email' => array(
                'title' => $this->l('Email'),
                'filter_key' => 'a!email',
            ),
            'contact' => array(
                'title' => $this->l('Type'),
                'type' => 'select',
                'list' => $contact_array,
                'filter_key' => 'cl!id_contact',
                'filter_type' => 'int',
            ),
            'language' => array(
                'title' => $this->l('Language'),
                'type' => 'select',
                'list' => $language_array,
                'filter_key' => 'l!id_lang',
                'filter_type' => 'int',
            ),
            'status' => array(
                'title' => $this->l('Status'),
                'type' => 'select',
                'list' => $status_array,
                'icon' => $icon_array,
                'align' => 'center',
                'filter_key' => 'a!status',
                'filter_type' => 'string',
            ),
            'employee' => array(
                'title' => $this->l('Employee'),
                'filter_key' => 'employee',
                'tmpTableFilter' => true,
            ),
            'messages' => array(
                'title' => $this->l('Messages'),
                'filter_key' => 'messages',
                'tmpTableFilter' => true,
                'maxlength' => 40,
            ),
            'private' => array(
                'title' => $this->l('Private'),
                'type' => 'select',
                'filter_key' => 'private',
                'align' => 'center',
                'cast' => 'intval',
                'callback' => 'printOptinIcon',
                'list' => array(
                    '0' => $this->l('No'),
                    '1' => $this->l('Yes')
                )
            ),
            'date_upd' => array(
                'title' => $this->l('Last message'),
                'havingFilter' => true,
                'type' => 'datetime',
            ),
        );

        $this->bulk_actions = array(
            'delete' => array(
                'text' => $this->l('Delete selected'),
                'confirm' => $this->l('Delete selected items?'),
                'icon' => 'icon-trash'
            ),
        );

        $this->shopLinkType = 'shop';

        $this->fields_options = array(
            'contact' => array(
                'title' =>    $this->l('Contact options'),
                'fields' =>    array(
                    'PS_CUSTOMER_SERVICE_FILE_UPLOAD' => array(
                            'title' => $this->l('Allow file uploading'),
                            'hint' => $this->l('Allow customers to upload files using the contact page.'),
                            'type' => 'bool'
                        ),
                    'PS_CUSTOMER_SERVICE_SIGNATURE' => array(
                            'title' => $this->l('Default message'),
                            'hint' => $this->l('Please fill out the message fields that appear by default when you answer a thread on the customer service page.'),
                            'type' => 'textareaLang',
                            'lang' => true
                        )
                ),
                'submit' => array('title' => $this->l('Save'))
            ),
            'general' => array(
                'title' =>    $this->l('Customer service options'),
                'fields' =>    array(
                    'PS_SAV_IMAP_URL' => array(
                        'title' => $this->l('IMAP URL'),
                        'hint' => $this->l('URL for your IMAP server (ie.: mail.server.com).'),
                        'type' => 'text'
                    ),
                    'PS_SAV_IMAP_PORT' => array(
                        'title' => $this->l('IMAP port'),
                        'hint' => $this->l('Port to use to connect to your IMAP server.'),
                        'type' => 'text',
                        'defaultValue' => 143,
                    ),
                    'PS_SAV_IMAP_USER' => array(
                        'title' => $this->l('IMAP user'),
                        'hint' => $this->l('User to use to connect to your IMAP server.'),
                        'type' => 'text'
                    ),
                    'PS_SAV_IMAP_PWD' => array(
                        'title' => $this->l('IMAP password'),
                        'hint' => $this->l('Password to use to connect your IMAP server.'),
                        'type' => 'text'
                    ),
                    'PS_SAV_IMAP_DELETE_MSG' => array(
                        'title' => $this->l('Delete messages'),
                        'hint' => $this->l('Delete messages after synchronization. If you do not enable this option, the synchronization will take more time.'),
                        'type' => 'bool',
                    ),
                    'PS_SAV_IMAP_CREATE_THREADS' => array(
                        'title' => $this->l('Create new threads'),
                        'hint' => $this->l('Create new threads for unrecognized emails.'),
                        'type' => 'bool',
                    ),
                    'PS_SAV_IMAP_OPT_NORSH' => array(
                        'title' => $this->l('IMAP options').' (/norsh)',
                        'type' => 'bool',
                        'hint' => $this->l('Do not use RSH or SSH to establish a preauthenticated IMAP sessions.'),
                    ),
                    'PS_SAV_IMAP_OPT_SSL' => array(
                        'title' => $this->l('IMAP options').' (/ssl)',
                        'type' => 'bool',
                        'hint' => $this->l('Use the Secure Socket Layer (TLS/SSL) to encrypt the session.'),
                    ),
                    'PS_SAV_IMAP_OPT_VALIDATE-CERT' => array(
                        'title' => $this->l('IMAP options').' (/validate-cert)',
                        'type' => 'bool',
                        'hint' => $this->l('Validate certificates from the TLS/SSL server.'),
                    ),
                    'PS_SAV_IMAP_OPT_NOVALIDATE-CERT' => array(
                        'title' => $this->l('IMAP options').' (/novalidate-cert)',
                        'type' => 'bool',
                        'hint' => $this->l('Do not validate certificates from the TLS/SSL server. This is only needed if a server uses self-signed certificates.'),
                    ),
                    'PS_SAV_IMAP_OPT_TLS' => array(
                        'title' => $this->l('IMAP options').' (/tls)',
                        'type' => 'bool',
                        'hint' => $this->l('Force use of start-TLS to encrypt the session, and reject connection to servers that do not support it.'),
                    ),
                    'PS_SAV_IMAP_OPT_NOTLS' => array(
                        'title' => $this->l('IMAP options').' (/notls)',
                        'type' => 'bool',
                        'hint' => $this->l('Do not use start-TLS to encrypt the session, even with servers that support it.'),
                    ),
                ),
                'submit' => array('title' => $this->l('Save')),
            ),
        );

        parent::__construct();
    }

    public function renderList()
    {
        // Check the new IMAP messages before rendering the list
        $this->renderProcessSyncImap();

        $this->addRowAction('view');
        $this->addRowAction('delete');

        $this->_select = '
			CONCAT(c.`firstname`," ",c.`lastname`) as customer, cl.`name` as contact, l.`name` as language, group_concat(message) as messages, cm.private,
			(
				SELECT IFNULL(CONCAT(LEFT(e.`firstname`, 1),". ",e.`lastname`), "--")
				FROM `'._DB_PREFIX_.'customer_message` cm2
				INNER JOIN '._DB_PREFIX_.'employee e
					ON e.`id_employee` = cm2.`id_employee`
				WHERE cm2.id_employee > 0
					AND cm2.`id_customer_thread` = a.`id_customer_thread`
				ORDER BY cm2.`date_add` DESC LIMIT 1
			) as employee';

        $this->_join = '
			LEFT JOIN `'._DB_PREFIX_.'customer` c
				ON c.`id_customer` = a.`id_customer`
			LEFT JOIN `'._DB_PREFIX_.'customer_message` cm
				ON cm.`id_customer_thread` = a.`id_customer_thread`
			LEFT JOIN `'._DB_PREFIX_.'lang` l
				ON l.`id_lang` = a.`id_lang`
			LEFT JOIN `'._DB_PREFIX_.'contact_lang` cl
				ON (cl.`id_contact` = a.`id_contact` AND cl.`id_lang` = '.(int)$this->context->language->id.')';

        if ($id_order = Tools::getValue('id_order')) {
            $this->_where .= ' AND id_order = '.(int)$id_order;
        }

        $this->_group = 'GROUP BY cm.id_customer_thread';
        $this->_orderBy = 'id_customer_thread';
        $this->_orderWay = 'DESC';

        $contacts = CustomerThread::getContacts();

        $categories = Contact::getCategoriesContacts();

        $params = array(
            $this->l('Total threads') => $all = CustomerThread::getTotalCustomerThreads(),
            $this->l('Threads pending') => $pending = CustomerThread::getTotalCustomerThreads('status LIKE "%pending%"'),
            $this->l('Total number of customer messages') => CustomerMessage::getTotalCustomerMessages('id_employee = 0'),
            $this->l('Total number of employee messages') => CustomerMessage::getTotalCustomerMessages('id_employee != 0'),
            $this->l('Unread threads') => $unread = CustomerThread::getTotalCustomerThreads('status = "open"'),
            $this->l('Closed threads') => $all - ($unread + $pending)
        );

        $this->tpl_list_vars = array(
            'contacts' => $contacts,
            'categories' => $categories,
            'params' => $params
        );

        return parent::renderList();
    }

    public function initToolbar()
    {
        parent::initToolbar();
        unset($this->toolbar_btn['new']);
    }

    public function printOptinIcon($value, $customer)
    {
        return ($value ? '<i class="icon-check"></i>' : '<i class="icon-remove"></i>');
    }

    public function postProcess()
    {
        if ($id_customer_thread = (int)Tools::getValue('id_customer_thread')) {
            if (($id_contact = (int)Tools::getValue('id_contact'))) {
                Db::getInstance()->execute('
					UPDATE '._DB_PREFIX_.'customer_thread
					SET id_contact = '.(int)$id_contact.'
					WHERE id_customer_thread = '.(int)$id_customer_thread
                );
            }
            if ($id_status = (int)Tools::getValue('setstatus')) {
                $status_array = array(1 => 'open', 2 => 'closed', 3 => 'pending1', 4 => 'pending2');
                Db::getInstance()->execute('
					UPDATE '._DB_PREFIX_.'customer_thread
					SET status = "'.$status_array[$id_status].'"
					WHERE id_customer_thread = '.(int)$id_customer_thread.' LIMIT 1
				');
            }
            if (isset($_POST['id_employee_forward'])) {
                $messages = Db::getInstance()->getRow('
					SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name,
						CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
					FROM '._DB_PREFIX_.'customer_thread ct
					LEFT JOIN '._DB_PREFIX_.'customer_message cm
						ON (ct.id_customer_thread = cm.id_customer_thread)
					LEFT JOIN '._DB_PREFIX_.'contact_lang cl
						ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.(int)$this->context->language->id.')
					LEFT OUTER JOIN '._DB_PREFIX_.'employee e
						ON e.id_employee = cm.id_employee
					LEFT OUTER JOIN '._DB_PREFIX_.'customer c
						ON (c.email = ct.email)
					WHERE ct.id_customer_thread = '.(int)Tools::getValue('id_customer_thread').'
					ORDER BY cm.date_add DESC
				');
                $output = $this->displayMessage($messages, true, (int)Tools::getValue('id_employee_forward'));
                $cm = new CustomerMessage();
                $cm->id_employee = (int)$this->context->employee->id;
                $cm->id_customer_thread = (int)Tools::getValue('id_customer_thread');
                $cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
                $current_employee = $this->context->employee;
                $id_employee = (int)Tools::getValue('id_employee_forward');
                $employee = new Employee($id_employee);
                $email = Tools::getValue('email');
                $message = Tools::getValue('message_forward');
                if (($error = $cm->validateField('message', $message, null, array(), true)) !== true) {
                    $this->errors[] = $error;
                } elseif ($id_employee && $employee && Validate::isLoadedObject($employee)) {
                    $params = array(
                        '{messages}' => stripslashes($output),
                        '{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
                        '{comment}' => stripslashes(Tools::nl2br($_POST['message_forward'])),
                        '{firstname}' => $employee->firstname,
                        '{lastname}' => $employee->lastname,
                    );

                    if (Mail::Send(
                        $this->context->language->id,
                        'forward_msg',
                        Mail::l('Fwd: Customer message', $this->context->language->id),
                        $params,
                        $employee->email,
                        $employee->firstname.' '.$employee->lastname,
                        $current_employee->email,
                        $current_employee->firstname.' '.$current_employee->lastname,
                        null, null, _PS_MAIL_DIR_, true)) {
                        $cm->private = 1;
                        $cm->message = $this->l('Message forwarded to').' '.$employee->firstname.' '.$employee->lastname."\n".$this->l('Comment:').' '.$message;
                        $cm->add();
                    }
                } elseif ($email && Validate::isEmail($email)) {
                    $params = array(
                        '{messages}' => Tools::nl2br(stripslashes($output)),
                        '{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
                        '{comment}' => stripslashes($_POST['message_forward']),
                        '{firstname}' => '',
                        '{lastname}' => '',
                    );

                    if (Mail::Send(
                        $this->context->language->id,
                        'forward_msg',
                        Mail::l('Fwd: Customer message', $this->context->language->id),
                        $params, $email, null,
                        $current_employee->email, $current_employee->firstname.' '.$current_employee->lastname,
                        null, null, _PS_MAIL_DIR_, true)) {
                        $cm->message = $this->l('Message forwarded to').' '.$email."\n".$this->l('Comment:').' '.$message;
                        $cm->add();
                    }
                } else {
                    $this->errors[] = '<div class="alert error">'.Tools::displayError('The email address is invalid.').'</div>';
                }
            }
            if (Tools::isSubmit('submitReply')) {
                $ct = new CustomerThread($id_customer_thread);

                ShopUrl::cacheMainDomainForShop((int)$ct->id_shop);

                $cm = new CustomerMessage();
                $cm->id_employee = (int)$this->context->employee->id;
                $cm->id_customer_thread = $ct->id;
                $cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
                $cm->message = Tools::getValue('reply_message');
                if (($error = $cm->validateField('message', $cm->message, null, array(), true)) !== true) {
                    $this->errors[] = $error;
                } elseif (isset($_FILES) && !empty($_FILES['joinFile']['name']) && $_FILES['joinFile']['error'] != 0) {
                    $this->errors[] = Tools::displayError('An error occurred during the file upload process.');
                } elseif ($cm->add()) {
                    $file_attachment = null;
                    if (!empty($_FILES['joinFile']['name'])) {
                        $file_attachment['content'] = file_get_contents($_FILES['joinFile']['tmp_name']);
                        $file_attachment['name'] = $_FILES['joinFile']['name'];
                        $file_attachment['mime'] = $_FILES['joinFile']['type'];
                    }
                    $customer = new Customer($ct->id_customer);
                    $params = array(
                        '{reply}' => Tools::nl2br(Tools::getValue('reply_message')),
                        '{link}' => Tools::url(
                            $this->context->link->getPageLink('contact', true, null, null, false, $ct->id_shop),
                            'id_customer_thread='.(int)$ct->id.'&token='.$ct->token
                        ),
                        '{firstname}' => $customer->firstname,
                        '{lastname}' => $customer->lastname
                    );
                    //#ct == id_customer_thread    #tc == token of thread   <== used in the synchronization imap
                    $contact = new Contact((int)$ct->id_contact, (int)$ct->id_lang);

                    if (Validate::isLoadedObject($contact)) {
                        $from_name = $contact->name;
                        $from_email = $contact->email;
                    } else {
                        $from_name = null;
                        $from_email = null;
                    }

                    if (Mail::Send(
                        (int)$ct->id_lang,
                        'reply_msg',
                        sprintf(Mail::l('An answer to your message is available #ct%1$s #tc%2$s', $ct->id_lang), $ct->id, $ct->token),
                        $params, Tools::getValue('msg_email'), null, $from_email, $from_name, $file_attachment, null,
                        _PS_MAIL_DIR_, true, $ct->id_shop)) {
                        $ct->status = 'closed';
                        $ct->update();
                    }
                    Tools::redirectAdmin(
                        self::$currentIndex.'&id_customer_thread='.(int)$id_customer_thread.'&viewcustomer_thread&token='.Tools::getValue('token')
                    );
                } else {
                    $this->errors[] = Tools::displayError('An error occurred. Your message was not sent. Please contact your system administrator.');
                }
            }
        }

        return parent::postProcess();
    }

    public function initContent()
    {
        if (isset($_GET['filename']) && file_exists(_PS_UPLOAD_DIR_.$_GET['filename']) && Validate::isFileName($_GET['filename'])) {
            AdminCustomerThreadsController::openUploadedFile();
        }

        return parent::initContent();
    }

    protected function openUploadedFile()
    {
        $filename = $_GET['filename'];

        $extensions = array(
            '.txt' => 'text/plain',
            '.rtf' => 'application/rtf',
            '.doc' => 'application/msword',
            '.docx'=> 'application/msword',
            '.pdf' => 'application/pdf',
            '.zip' => 'multipart/x-zip',
            '.png' => 'image/png',
            '.jpeg' => 'image/jpeg',
            '.gif' => 'image/gif',
            '.jpg' => 'image/jpeg',
        );

        $extension = false;
        foreach ($extensions as $key => $val) {
            if (substr(Tools::strtolower($filename), -4) == $key || substr(Tools::strtolower($filename), -5) == $key) {
                $extension = $val;
                break;
            }
        }

        if (!$extension || !Validate::isFileName($filename)) {
            die(Tools::displayError());
        }

        if (ob_get_level() && ob_get_length() > 0) {
            ob_end_clean();
        }
        header('Content-Type: '.$extension);
        header('Content-Disposition:attachment;filename="'.$filename.'"');
        readfile(_PS_UPLOAD_DIR_.$filename);
        die;
    }

    public function renderKpis()
    {
        $time = time();
        $kpis = array();

        /* The data generation is located in AdminStatsControllerCore */

        $helper = new HelperKpi();
        $helper->id = 'box-pending-messages';
        $helper->icon = 'icon-envelope';
        $helper->color = 'color1';
        $helper->href = $this->context->link->getAdminLink('AdminCustomerThreads');
        $helper->title = $this->l('Pending Discussion Threads', null, null, false);
        if (ConfigurationKPI::get('PENDING_MESSAGES') !== false) {
            $helper->value = ConfigurationKPI::get('PENDING_MESSAGES');
        }
        $helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=pending_messages';
        $helper->refresh = (bool)(ConfigurationKPI::get('PENDING_MESSAGES_EXPIRE') < $time);
        $kpis[] = $helper->generate();

        $helper = new HelperKpi();
        $helper->id = 'box-age';
        $helper->icon = 'icon-time';
        $helper->color = 'color2';
        $helper->title = $this->l('Average Response Time', null, null, false);
        $helper->subtitle = $this->l('30 days', null, null, false);
        if (ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME') !== false) {
            $helper->value = ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME');
        }
        $helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=avg_msg_response_time';
        $helper->refresh = (bool)(ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME_EXPIRE') < $time);
        $kpis[] = $helper->generate();

        $helper = new HelperKpi();
        $helper->id = 'box-messages-per-thread';
        $helper->icon = 'icon-copy';
        $helper->color = 'color3';
        $helper->title = $this->l('Messages per Thread', null, null, false);
        $helper->subtitle = $this->l('30 day', null, null, false);
        if (ConfigurationKPI::get('MESSAGES_PER_THREAD') !== false) {
            $helper->value = ConfigurationKPI::get('MESSAGES_PER_THREAD');
        }
        $helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=messages_per_thread';
        $helper->refresh = (bool)(ConfigurationKPI::get('MESSAGES_PER_THREAD_EXPIRE') < $time);
        $kpis[] = $helper->generate();

        $helper = new HelperKpiRow();
        $helper->kpis = $kpis;
        return $helper->generate();
    }

    public function renderView()
    {
        if (!$id_customer_thread = (int)Tools::getValue('id_customer_thread')) {
            return;
        }

        $this->context = Context::getContext();
        if (!($thread = $this->loadObject())) {
            return;
        }
        $this->context->cookie->{'customer_threadFilter_cl!id_contact'} = $thread->id_contact;

        $employees = Employee::getEmployees();

        $messages = CustomerThread::getMessageCustomerThreads($id_customer_thread);

        foreach ($messages as $key => $mess) {
            if ($mess['id_employee']) {
                $employee = new Employee($mess['id_employee']);
                $messages[$key]['employee_image'] = $employee->getImage();
            }
            if (isset($mess['file_name']) && $mess['file_name'] != '') {
                $messages[$key]['file_name'] = _THEME_PROD_PIC_DIR_.$mess['file_name'];
            } else {
                unset($messages[$key]['file_name']);
            }

            if ($mess['id_product']) {
                $product = new Product((int)$mess['id_product'], false, $this->context->language->id);
                if (Validate::isLoadedObject($product)) {
                    $messages[$key]['product_name'] = $product->name;
                    $messages[$key]['product_link'] = $this->context->link->getAdminLink('AdminProducts').'&updateproduct&id_product='.(int)$product->id;
                }
            }
        }

        $next_thread = CustomerThread::getNextThread((int)$thread->id);

        $contacts = Contact::getContacts($this->context->language->id);

        $actions = array();

        if ($next_thread) {
            $next_thread = array(
                'href' => self::$currentIndex.'&id_customer_thread='.(int)$next_thread.'&viewcustomer_thread&token='.$this->token,
                'name' => $this->l('Reply to the next unanswered message in this thread')
            );
        }

        if ($thread->status != 'closed') {
            $actions['closed'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=2&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Mark as "handled"'),
                'name' => 'setstatus',
                'value' => 2
            );
        } else {
            $actions['open'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Re-open'),
                'name' => 'setstatus',
                'value' => 1
            );
        }

        if ($thread->status != 'pending1') {
            $actions['pending1'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=3&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Mark as "pending 1" (will be answered later)'),
                'name' => 'setstatus',
                'value' => 3
            );
        } else {
            $actions['pending1'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Disable pending status'),
                'name' => 'setstatus',
                'value' => 1
            );
        }

        if ($thread->status != 'pending2') {
            $actions['pending2'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=4&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Mark as "pending 2" (will be answered later)'),
                'name' => 'setstatus',
                'value' => 4
            );
        } else {
            $actions['pending2'] = array(
                'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
                'label' => $this->l('Disable pending status'),
                'name' => 'setstatus',
                'value' => 1
            );
        }

        if ($thread->id_customer) {
            $customer = new Customer($thread->id_customer);
            $orders = Order::getCustomerOrders($customer->id);
            if ($orders && count($orders)) {
                $total_ok = 0;
                $orders_ok = array();
                foreach ($orders as $key => $order) {
                    if ($order['valid']) {
                        $orders_ok[] = $order;
                        $total_ok += $order['total_paid_real'];
                    }
                    $orders[$key]['date_add'] = Tools::displayDate($order['date_add']);
                    $orders[$key]['total_paid_real'] = Tools::displayPrice($order['total_paid_real'], new Currency((int)$order['id_currency']));
                }
            }

            $products = $customer->getBoughtProducts();
            if ($products && count($products)) {
                foreach ($products as $key => $product) {
                    $products[$key]['date_add'] = Tools::displayDate($product['date_add'], null, true);
                }
            }
        }
        $timeline_items = $this->getTimeline($messages, $thread->id_order);
        $first_message = $messages[0];

        if (!$messages[0]['id_employee']) {
            unset($messages[0]);
        }

        $contact = '';
        foreach ($contacts as $c) {
            if ($c['id_contact'] == $thread->id_contact) {
                $contact = $c['name'];
            }
        }

        $this->tpl_view_vars = array(
            'id_customer_thread' => $id_customer_thread,
            'thread' => $thread,
            'actions' => $actions,
            'employees' => $employees,
            'current_employee' => $this->context->employee,
            'messages' => $messages,
            'first_message' => $first_message,
            'contact' => $contact,
            'next_thread' => $next_thread,
            'orders' => isset($orders) ? $orders : false,
            'customer' => isset($customer) ? $customer : false,
            'products' => isset($products) ? $products : false,
            'total_ok' => isset($total_ok) ?  Tools::displayPrice($total_ok, $this->context->currency) : false,
            'orders_ok' => isset($orders_ok) ? $orders_ok : false,
            'count_ok' => isset($orders_ok) ? count($orders_ok) : false,
            'PS_CUSTOMER_SERVICE_SIGNATURE' => str_replace('\r\n', "\n", Configuration::get('PS_CUSTOMER_SERVICE_SIGNATURE', (int)$thread->id_lang)),
            'timeline_items' => $timeline_items,
        );

        if ($next_thread) {
            $this->tpl_view_vars['next_thread'] = $next_thread;
        }

        return parent::renderView();
    }

    public function getTimeline($messages, $id_order)
    {
        $timeline = array();
        foreach ($messages as $message) {
            $product = new Product((int)$message['id_product'], false, $this->context->language->id);
            $link_product = $this->context->link->getAdminLink('AdminOrders').'&vieworder&id_order='.(int)$product->id;

            $content = '';
            if (!$message['private']) {
                $content .= $this->l('Message to: ').' <span class="badge">'.(!$message['id_employee'] ? $message['subject'] : $message['customer_name']).'</span><br/>';
            }
            if (Validate::isLoadedObject($product)) {
                $content .= '<br/>'.$this->l('Product: ').'<span class="label label-info">'.$product->name.'</span><br/><br/>';
            }
            $content .= Tools::safeOutput($message['message']);

            $timeline[$message['date_add']][] = array(
                'arrow' => 'left',
                'background_color' => '',
                'icon' => 'icon-envelope',
                'content' => $content,
                'date' => $message['date_add'],
            );
        }

        $order = new Order((int)$id_order);
        if (Validate::isLoadedObject($order)) {
            $order_history = $order->getHistory($this->context->language->id);
            foreach ($order_history as $history) {
                $link_order = $this->context->link->getAdminLink('AdminOrders').'&vieworder&id_order='.(int)$order->id;

                $content = '<a class="badge" target="_blank" href="'.Tools::safeOutput($link_order).'">'.$this->l('Order').' #'.(int)$order->id.'</a><br/><br/>';

                $content .= '<span>'.$this->l('Status:').' '.$history['ostate_name'].'</span>';

                $timeline[$history['date_add']][] = array(
                    'arrow' => 'right',
                    'alt' => true,
                    'background_color' => $history['color'],
                    'icon' => 'icon-credit-card',
                    'content' => $content,
                    'date' => $history['date_add'],
                    'see_more_link' => $link_order,
                );
            }
        }
        krsort($timeline);
        return $timeline;
    }

    protected function displayMessage($message, $email = false, $id_employee = null)
    {
        $tpl = $this->createTemplate('message.tpl');

        $contacts = Contact::getContacts($this->context->language->id);
        foreach ($contacts as $contact) {
            $contact_array[$contact['id_contact']] = array('id_contact' => $contact['id_contact'], 'name' => $contact['name']);
        }
        $contacts = $contact_array;

        if (!$email) {
            if (!empty($message['id_product']) && empty($message['employee_name'])) {
                $id_order_product = Order::getIdOrderProduct((int)$message['id_customer'], (int)$message['id_product']);
            }
        }
        $message['date_add'] = Tools::displayDate($message['date_add'], null, true);
        $message['user_agent'] = strip_tags($message['user_agent']);
        $message['message'] = preg_replace(
            '/(https?:\/\/[a-z0-9#%&_=\(\)\.\? \+\-@\/]{6,1000})([\s\n<])/Uui',
            '<a href="\1">\1</a>\2',
            html_entity_decode($message['message'],
            ENT_QUOTES, 'UTF-8')
        );

        $is_valid_order_id = true;
        $order = new Order((int)$message['id_order']);

        if (!Validate::isLoadedObject($order)) {
            $is_valid_order_id = false;
        }

        $tpl->assign(array(
            'thread_url' => Tools::getAdminUrl(basename(_PS_ADMIN_DIR_).'/'.
                $this->context->link->getAdminLink('AdminCustomerThreads').'&amp;id_customer_thread='
                .(int)$message['id_customer_thread'].'&amp;viewcustomer_thread=1'),
            'link' => Context::getContext()->link,
            'current' => self::$currentIndex,
            'token' => $this->token,
            'message' => $message,
            'id_order_product' => isset($id_order_product) ? $id_order_product : null,
            'email' => $email,
            'id_employee' => $id_employee,
            'PS_SHOP_NAME' => Configuration::get('PS_SHOP_NAME'),
            'file_name' => file_exists(_PS_UPLOAD_DIR_.$message['file_name']),
            'contacts' => $contacts,
            'is_valid_order_id' => $is_valid_order_id
        ));

        return $tpl->fetch();
    }

    protected function displayButton($content)
    {
        return '<div><p>'.$content.'</p></div>';
    }

    public function renderOptions()
    {
        if (Configuration::get('PS_SAV_IMAP_URL')
        && Configuration::get('PS_SAV_IMAP_PORT')
        && Configuration::get('PS_SAV_IMAP_USER')
        && Configuration::get('PS_SAV_IMAP_PWD')) {
            $this->tpl_option_vars['use_sync'] = true;
        } else {
            $this->tpl_option_vars['use_sync'] = false;
        }

        return parent::renderOptions();
    }

    /**
     * AdminController::getList() override
     * @see AdminController::getList()
     *
     * @param int         $id_lang
     * @param string|null $order_by
     * @param string|null $order_way
     * @param int         $start
     * @param int|null    $limit
     * @param int|bool    $id_lang_shop
     *
     * @throws PrestaShopException
     */
    public function getList($id_lang, $order_by = null, $order_way = null, $start = 0, $limit = null, $id_lang_shop = false)
    {
        parent::getList($id_lang, $order_by, $order_way, $start, $limit, $id_lang_shop);

        $nb_items = count($this->_list);
        for ($i = 0; $i < $nb_items; ++$i) {
            if (isset($this->_list[$i]['messages'])) {
                $this->_list[$i]['messages'] = Tools::htmlentitiesDecodeUTF8($this->_list[$i]['messages']);
            }
        }
    }

    public function updateOptionPsSavImapOpt($value)
    {
        if ($this->tabAccess['edit'] != '1') {
            throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
        }

        if (!$this->errors && $value) {
            Configuration::updateValue('PS_SAV_IMAP_OPT', implode('', $value));
        }
    }

    public function ajaxProcessMarkAsRead()
    {
        if ($this->tabAccess['edit'] != '1') {
            throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
        }

        $id_thread = Tools::getValue('id_thread');
        $messages = CustomerThread::getMessageCustomerThreads($id_thread);
        if (count($messages)) {
            Db::getInstance()->execute('UPDATE `'._DB_PREFIX_.'customer_message` set `read` = 1 WHERE `id_employee` = '.(int)$this->context->employee->id.' AND `id_customer_thread` = '.(int)$id_thread);
        }
    }

    /**
     * Call the IMAP synchronization during an AJAX process.
     *
     * @throws PrestaShopException
     */
    public function ajaxProcessSyncImap()
    {
        if ($this->tabAccess['edit'] != '1') {
            throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
        }

        if (Tools::isSubmit('syncImapMail')) {
            die(Tools::jsonEncode($this->syncImap()));
        }
    }

    /**
     * Call the IMAP synchronization during the render process.
     */
    public function renderProcessSyncImap()
    {
        // To avoid an error if the IMAP isn't configured, we check the configuration here, like during
        // the synchronization. All parameters will exists.
        if (!(Configuration::get('PS_SAV_IMAP_URL')
            || Configuration::get('PS_SAV_IMAP_PORT')
            || Configuration::get('PS_SAV_IMAP_USER')
            || Configuration::get('PS_SAV_IMAP_PWD'))) {
            return;
        }

        // Executes the IMAP synchronization.
        $sync_errors = $this->syncImap();

        // Show the errors.
        if (isset($sync_errors['hasError']) && $sync_errors['hasError']) {
            if (isset($sync_errors['errors'])) {
                foreach ($sync_errors['errors'] as &$error) {
                    $this->displayWarning($error);
                }
            }
        }
    }

    /**
     * Imap synchronization method.
     *
     * @return array Errors list.
     */
    public function syncImap()
    {
        if (!($url = Configuration::get('PS_SAV_IMAP_URL'))
            || !($port = Configuration::get('PS_SAV_IMAP_PORT'))
            || !($user = Configuration::get('PS_SAV_IMAP_USER'))
            || !($password = Configuration::get('PS_SAV_IMAP_PWD'))) {
            return array('hasError' => true, 'errors' => array('IMAP configuration is not correct'));
        }

        $conf = Configuration::getMultiple(array(
            'PS_SAV_IMAP_OPT_NORSH', 'PS_SAV_IMAP_OPT_SSL',
            'PS_SAV_IMAP_OPT_VALIDATE-CERT', 'PS_SAV_IMAP_OPT_NOVALIDATE-CERT',
            'PS_SAV_IMAP_OPT_TLS', 'PS_SAV_IMAP_OPT_NOTLS'));

        $conf_str = '';
        if ($conf['PS_SAV_IMAP_OPT_NORSH']) {
            $conf_str .= '/norsh';
        }
        if ($conf['PS_SAV_IMAP_OPT_SSL']) {
            $conf_str .= '/ssl';
        }
        if ($conf['PS_SAV_IMAP_OPT_VALIDATE-CERT']) {
            $conf_str .= '/validate-cert';
        }
        if ($conf['PS_SAV_IMAP_OPT_NOVALIDATE-CERT']) {
            $conf_str .= '/novalidate-cert';
        }
        if ($conf['PS_SAV_IMAP_OPT_TLS']) {
            $conf_str .= '/tls';
        }
        if ($conf['PS_SAV_IMAP_OPT_NOTLS']) {
            $conf_str .= '/notls';
        }

        if (!function_exists('imap_open')) {
            return array('hasError' => true, 'errors' => array('imap is not installed on this server'));
        }

        $mbox = @imap_open('{'.$url.':'.$port.$conf_str.'}', $user, $password);

        //checks if there is no error when connecting imap server
        $errors = imap_errors();
        if (is_array($errors)) {
            $errors = array_unique($errors);
        }
        $str_errors = '';
        $str_error_delete = '';

        if (count($errors) && is_array($errors)) {
            $str_errors = '';
            foreach ($errors as $error) {
                $str_errors .= $error.', ';
            }
            $str_errors = rtrim(trim($str_errors), ',');
        }
        //checks if imap connexion is active
        if (!$mbox) {
            return array('hasError' => true, 'errors' => array('Cannot connect to the mailbox :<br />'.($str_errors)));
        }

        //Returns information about the current mailbox. Returns FALSE on failure.
        $check = imap_check($mbox);
        if (!$check) {
            return array('hasError' => true, 'errors' => array('Fail to get information about the current mailbox'));
        }

        if ($check->Nmsgs == 0) {
            return array('hasError' => true, 'errors' => array('NO message to sync'));
        }

        $result = imap_fetch_overview($mbox, "1:{$check->Nmsgs}", 0);
        foreach ($result as $overview) {
            //check if message exist in database
            if (isset($overview->subject)) {
                $subject = $overview->subject;
            } else {
                $subject = '';
            }
            //Creating an md5 to check if message has been allready processed
            $md5 = md5($overview->date.$overview->from.$subject.$overview->msgno);
            $exist = Db::getInstance()->getValue(
                'SELECT `md5_header`
						 FROM `'._DB_PREFIX_.'customer_message_sync_imap`
						 WHERE `md5_header` = \''.pSQL($md5).'\'');
            if ($exist) {
                if (Configuration::get('PS_SAV_IMAP_DELETE_MSG')) {
                    if (!imap_delete($mbox, $overview->msgno)) {
                        $str_error_delete = ', Fail to delete message';
                    }
                }
            } else {
                //check if subject has id_order
                preg_match('/\#ct([0-9]*)/', $subject, $matches1);
                preg_match('/\#tc([0-9-a-z-A-Z]*)/', $subject, $matches2);
                $match_found = false;
                if (isset($matches1[1]) && isset($matches2[1])) {
                    $match_found = true;
                }

                $new_ct = (Configuration::get('PS_SAV_IMAP_CREATE_THREADS') && !$match_found && (strpos($subject, '[no_sync]') == false));

                if ($match_found || $new_ct) {
                    if ($new_ct) {
                        if (!preg_match('/<('.Tools::cleanNonUnicodeSupport('[a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]+[.a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]*@[a-z\p{L}0-9]+[._a-z\p{L}0-9-]*\.[a-z0-9]+').')>/', $overview->from, $result)
                            || !Validate::isEmail($from = $result[1])) {
                            continue;
                        }

                        // we want to assign unrecognized mails to the right contact category
                        $contacts = Contact::getContacts($this->context->language->id);
                        if (!$contacts) {
                            continue;
                        }

                        foreach ($contacts as $contact) {
                            if (strpos($overview->to, $contact['email']) !== false) {
                                $id_contact = $contact['id_contact'];
                            }
                        }

                        if (!isset($id_contact)) { // if not use the default contact category
                            $id_contact = $contacts[0]['id_contact'];
                        }

                        $customer = new Customer;
                        $client = $customer->getByEmail($from); //check if we already have a customer with this email
                        $ct = new CustomerThread();
                        if (isset($client->id)) { //if mail is owned by a customer assign to him
                            $ct->id_customer = $client->id;
                        }
                        $ct->email = $from;
                        $ct->id_contact = $id_contact;
                        $ct->id_lang = (int)Configuration::get('PS_LANG_DEFAULT');
                        $ct->id_shop = $this->context->shop->id; //new customer threads for unrecognized mails are not shown without shop id
                        $ct->status = 'open';
                        $ct->token = Tools::passwdGen(12);
                        $ct->add();
                    } else {
                        $ct = new CustomerThread((int)$matches1[1]);
                    } //check if order exist in database

                    if (Validate::isLoadedObject($ct) && ((isset($matches2[1]) && $ct->token == $matches2[1]) || $new_ct)) {
                        $message = imap_fetchbody($mbox, $overview->msgno, 1);
                        $message = quoted_printable_decode($message);
                        $message = utf8_encode($message);
                        $message = quoted_printable_decode($message);
                        $message = nl2br($message);
                        $cm = new CustomerMessage();
                        $cm->id_customer_thread = $ct->id;
                        if (empty($message) || !Validate::isCleanHtml($message)) {
                            $str_errors.= Tools::displayError(sprintf('Invalid Message Content for subject: %1s', $subject));
                        } else {
                            $cm->message = $message;
                            $cm->add();
                        }
                    }
                }
                Db::getInstance()->execute('INSERT INTO `'._DB_PREFIX_.'customer_message_sync_imap` (`md5_header`) VALUES (\''.pSQL($md5).'\')');
            }
        }
        imap_expunge($mbox);
        imap_close($mbox);
        if ($str_errors.$str_error_delete) {
            return array('hasError' => true, 'errors' => array($str_errors.$str_error_delete));
        }
        else {
            return array('hasError' => false, 'errors' => '');
        }
    }
}
